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Discount Furniture Store Trusts CRST to Deliver Superior Customer Service for NY Expansion

When a national discount furniture retailer announced its expansion into upstate New York, it needed a delivery partner that could sustain its stellar reputation for white glove service.

The challenge
One of the fastest-growing furniture retailers in the country – with a reputation for superior service – needed to expand into a new territory, and required a partner to support and protect their brand from order to delivery. With home delivery being a “high-touch” part of the customer experience, the company’s leadership needed a shipping and logistics company aligned with its customer-first focus that could also keep costs low.

Our solution
With 70 years in the business, CRST offered the total package, providing white glove home delivery services, local warehousing, customer support services and in-market leadership – along with lowered expenses.

 

In addition to their service philosophy, CRST’s excellent pricing and unparalleled local expertise demonstrated their team’s commitment to delivering value and results for our company. The importance of having a partner you can trust cannot be overstated.
Senior Vice President, FINAL MILE LOGISTICS

As an industry leader in home deliveries and white glove installations, CRST’s capabilities include:
• Extensive warehouse and inventory management
• Robust customer support services
• Dedicated driver teams experienced in a market known for brutal winter weather

Our team’s proactive approach and expertise in the region were pivotal in earning the trust for such a large market. Throughout the process, we maintained open communication with their leadership, discussed their specific needs and determined how we could help them continue to drive their business forward.
Arthur LaGrega, VICE PRESIDENT, CRST FINAL MILE LOGISTICS

Final Mile benefits at a glance. CRST can arrange a home delivery option in nearly every metropolitan area in the United States and Canada.

Installation & Assembly 
CRST offers installation and assembly services for a range of consumer products, including complex tasks that require licensed trades. We cover every zip code in the United States and select areas in Canada.

Warehousing Solutions 
Our nationwide warehousing solutions include off-site storage, pick-and-pack fulfillment and cataloging. With us, you eliminate waste, shorten inventory lead times and improve quality.

State-of-the-Art Facilities 
Our facilities exceed OSHA standards, conform to all fire and building codes, are equipped with complete sprinkler and alarm systems and host interior and exterior security monitoring with controlled access.

Customer Transparency 
With our innovative Warehouse Management System (WMS), customers can view inventories in real-time and manage shipments from inbound to outbound.

Knowledgeable Team 
Extensive training provides our staff with client-specific knowledge of all the products we handle. This familiarity directly translates to less claim reporting, fewer on-road delays and reduced refusals of merchandise.

Deliver on your promises with CRST. For nearly 70 years, CRST has provided solutions to help businesses keep their promises to their customers through unmatched service and quality.