When a national drugstore chain needed to roll out new self-checkout kiosks nationwide, they needed a partner with precise planning, logistics coordination, customized delivery and a strong sustainability focus. They chose CRST.
The challenge
A leading retailer sought to deploy multiple kiosk point-of-sale (POS) units at over 8,000 stores nationwide – with each location having varying requirements. The project had additional complexities:
- Logistics Complexity: Coordinating shipments through multiple transit points, managing nationwide deliveries and ensuring specific timing for each site
- Consistency Standards: Maintaining uniform service quality and accuracy across all touchpoints
- Sustainability: Ensuring environmentally responsible recovery, recycling and disposal of outdated systems without disrupting store operations
Meeting these challenges required not only meticulous planning but also advanced operational coordination and tailored technology integration.
Our Solution
CRST’s Specialized Solutions team implemented a strategic approach for a large-scale POS deployment across 8,000 locations.
- Logistics execution: Equipment was transported via truckload to CRST’s nationwide network of distribution centers. Final-mile delivery was handled by two-person teams with lift-gate trucks for safe, seamless in-store placement. Teams also aided technicians and provided debris removal.
- Customized SOPs: Tailored operating procedures ensured consistent service quality aligned with the drugstore chain’s needs.
- Centralized operations: Utilized a “Control Tower” model out of Fort Wayne, Ind., to seamlessly coordinate scheduling, regional logistics and multi-stop delivery planning.
- Technology integration: Real-time tracking and pre-delivery calls streamlined scheduling and enhanced transparency for stakeholders.
- Sustainability focus: Outdated POS equipment was recovered and responsibly recycled to promote eco-friendly practices.
This approach emphasized operational efficiency, cost-effectiveness and sustainability while ensuring a smooth rollout.
“Through seamless collaboration, precise planning and real-time tracking, CRST, the manufacturer and the drugstores ensured efficient delivery and setup, enhancing store operations. This success underscores our commitment to excellence and innovation.”
– Tom McKerr, vice president of operations, CRST
Results
By employing a centralized coordination system and leveraging advanced technology, CRST implemented a large-scale rollout that was a homerun for the retailer and the POS manufacturer. Key outcomes included:
- Timely and seamless execution: Over 8,000 POS kiosk units were deployed across thousands of locations with minimal disruption to store operations.
- Enhanced customer satisfaction: The collaboration’s efficiency and professionalism ensured smooth setups, enhancing the drugstore chain’s operations.
- Sustainability achieved: Outdated equipment was responsibly recovered and recycled, promoting eco-friendly practices.
READY TO WORK WITH CRST?
For 70 years, CRST has provided solutions to keep America’s supply chain moving. Through unmatched service, an attention to detail and a focus on delivering on our promises, we’ll do the same for you and your team.
Connect with one of our experts today to learn more about CRST’s specialized services.
