CRST The Transportation Solution, Inc. is Delivering Promises and Driving Success to Ensure Everyone Has What's Needed to Live and Thrive. Today, more than ever, we are looking for talented individuals who will help us bring this vision to life.

Transportation Administrator – Pharma

Job Summary: The Transportation Administrator – Pharma is responsible for monitoring and tracking load and reefer temperature information and other data per customer requirements. This role ensures operations provides excellent customer service while meeting customer and CRST performance goals for the pharma OTR division.

***This position MAY qualify for SHIFT DIFFERENTIAL PAY depening on hours worked! Earn an additional $2,400 on top of your base pay! Inquire now to learn more!***

Essential Duties and Responsibilities: 

  • Monitor and track the pharma loads, including monitoring all temperature readings for pharma health-science reefers
  • Update Trailer Temperature Check binder, performing temp checks, escalating warnings and tracking teams for excessive breaks in 30-minute intervals. 
  • Contact DMs around the need for late-notifications for late pick-ups and deliveries, service failures, warming or cooling trends in trailer, alarms from possible mechanical failures, and other issues as needed
  • Send driver security profiles and information in advance (minimum of 24 hours). Further details provided in the ‘Driver Information Update Checklist’ to be completed in the AM and PM (attached)
  • Provide temp data to customers, including Amgen (weekly moves temp data – Amgen box) and Amneal (weekly moves temp data – e-mail group), and customer-requested PODs
  • Complete customs paperwork for border crossings per customer
  • Clean the ‘whole’ board, to reflect home-times, pickups, deliveries, etc. during a weekend shift, if applicable
  • Recover loads when load planning department is not on-site
  • Perform other DM duties, including assigning trucks/subunits, rentals, hotel rooms, PM appointments and catching up driver’s dispatch through QUALCOMM as requested/needed
  • Manage customer e-mails
  • Answer all-related questions/concerns for pharma loads
  • Recover loads as needed
  • Handle all breakdowns and coordinate with VRT
  • Assist other pharma driver managers driver managers when needed, including contacting drivers to get loads accepted
  • Coach Drivers to adhere to CRST and government safety guidelines

Competencies/Critical Skills:


  • Proven track record of successful performance
  • Leads with integrity and operates with a moral compass
  • Exhibits a strong work ethic and is loyal
  • Has aspirations for future success
  • Commands a professional presence
  • Drives for results with an appropriate level of urgency
  • Maximizes relationships, fosters collaboration and builds trust
  • Communicates effectively – speaks with impact, listens and writes effectively 
  • Develops self through continuous learning

Minimum Qualification Requirements: 

  • Previous experience in a related field preferred
  • High school diploma or GED required and a degree in a related field preferred
  • Basic computer skills required
  • Must be able to multi-task in a fast paced environment

Tagged as: General/Administrative

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