CRST The Transportation Solution, Inc. is Delivering Promises and Driving Success to Ensure Everyone Has What's Needed to Live and Thrive. Today, more than ever, we are looking for talented individuals who will help us bring this vision to life.

Team Lead – Call Center

  • Full Time
  • Buffalo, NY
  • # of Openings: 2

Are you ready to LEAD the BUFFALO Home Solutuions Customer Service Team?

At CRST International, Inc. we are one of the nation’s leading transportation and logistics companies. Headquartered in Cedar Rapids, Iowa, we have offices throughout the United States, employing over 1,200 office employees, over 4,400 company drivers, and work with over 2,700 independent contractors. At CRST we offer a generous benefits and compensation package, in addition to a growing and financially stable environment. If you are interested in making a valuable contribution in a dynamic company with plans for a bright future, apply now.

“The only thing BIGGER than our opportunities, is your POTENTIAL”

CRST Home Solutions is seeking a self-motivated and results-oriented Team Lead –  Customer Service to be located in Buffalo, NY.

Summary:  The Team Lead – Customer Service is responsible for performing the day to day operations of the department while being the go-to contact for escalation and coaching.

Essential Responsibilities 

  • Perform day to day operations of the department.

  • Perform special assignments as delegated.

  • Coach new employees that come in to the call center.

  • Resolve escalated items from the call center coordinators.

  • Assist the call center coordinators in any of areas that are needed.

Requirements

  • 1 year of customer service experience (preferred)

  • High school diploma or GED. (Associates or Bachelors preferred.)

CRST is an EOE.

Tagged as: Customer Service

To apply for this job please visit phg.tbe.taleo.net.