CRST The Transportation Solution, Inc. is Delivering Promises and Driving Success to Ensure Everyone Has What's Needed to Live and Thrive. Today, more than ever, we are looking for talented individuals who will help us bring this vision to life.

Manager – Regional Operations

CRST The Transportation Solution, Inc. is seeking a team-motivating and driven Manager – Regional Operations to be located in our Mableton, GA office.

Job Summary: The Manager of Regional Operations is responsible for directing P&L responsibility and leading the department to accomplish company targets and goals for new and existing accounts. They will be responsible for the hiring and training of new managers and staff for the Regional Fleet.  The Manager – Regional Operations will be responsible for sourcing capacity for the fleet as well as the supervision of daily driver activities and assigned equipment as well as working directly with the customer.  This includes Managing a team that is sourcing freight, dispatching freight, load building, customer service, counseling drivers on safety and policy issues, payroll and billing, safety management, and other related activities. Service reporting and Customer Service directly with the customer

Essential Duties and Responsibilities: 

  • Direct management of a staff of 10+ Operations personnel and 50-100 drivers in team operations to lead the department to accomplish company targets and goals
  • Oversee training of new managers and drivers, onboarding of new Customer Accounts
  • Direct P&L responsibility
  • Ensure budget and cost management
  • Build and develop a strong staff
  • Define, document, and hold personnel accountable to account for specific SOP's
  • Oversee the management and retention of 50-100 Dedicated drivers to include good driver morale, high level of service to customers, safety, and efficient and profitable utilization of equipment
  • Oversee and ensure compliance in the scheduling of all maintenance and repairs of all company-owned equipment. 
  • Ensure on-time service to the customer
  • Maintain accurate billing and payroll to account for specific contracted rates and driver wages
  • Implement schedule and policy changes
  • Collaborate with other managers and staff members in order to formulate and implement policies, procedures, goals, and objectives
  • Monitor spending to ensure that expenses are consistent with the approved budget
  • Work closely with marketing and field sales departments to maintain an understanding of the evolving market
  • Ensure a positive experience for drivers at the terminal


Competencies/Critical Skills:

  • Must have a strong background and emphasis on brokerage business acumen
  • Must have the ability to negotiate rates and advise on long-term rate commitments
  • Proven track record of successful performance
  • Leads with integrity and operates with a moral compass
  • Exhibits a strong work ethic and is loyal
  • Has aspirations for future success
  • Commands a professional presence
  • Manages, plans, and executes
  • Drives for results with an appropriate level of urgency
  • Inspires, coaches, and develops others
  • Maximizes relationships fosters collaboration and builds trust
  • Manages conflict at all levels
  • Communicates effectively – speaks with impact, listens, and writes effectively 
  • Develops self through continuous learning

Minimum Qualification: 

  • 2-3 years of previous experience in the transportation industry 
  • A high school diploma or GED and a secondary education degree in a related field would be preferred
  • Strong verbal and written communication skills
  • Previous experience managing a team in a regional operation setting
  • Able to multi-task in a fast-paced environment and handle escalated situations quickly and in the best interest of the company

Tagged as: Operations

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