CRST The Transportation Solution, Inc. is Delivering Promises and Driving Success to Ensure Everyone Has What's Needed to Live and Thrive. Today, more than ever, we are looking for talented individuals who will help us bring this vision to life.

Manager – Desktop Technologies

Over the next few years, CRST The Transportation Solution will be implementing significant enterprise-wide system and software upgrades. In support of this project, and of future needs, we are expanding our personnel and adding new positions within our Information Technology team, located in Cedar Rapids, Atlanta, Fort Wayne and Buffalo. We are seeking new IT skills and resources in the areas of help desk technicians, project managers, business process analyst, application administration and software development. It is an exciting time to join an organization who is investing heavily into the future, come and be a part of something big!
This position sits in Cedar Rapids, IA
Essential Duties and Responsibilities: The Manager – Desktop Technologies role is responsible and accountable for providing leadership and direction to IT Support Analysts and the Desktop Support team.  This position drives the success of service and support by setting the direction, and vision of the service desk analysts and desktop team. This includes but is not limited to end-user IT hardware, software, processes and policies.
  • Manages all operations of the department
  • Ensures quality and productivity goals are met
  • Manages and communicates the daily and long-term objectives that apply to the department
  • Secures cooperation between departments and carries out the goals and directions for the division, ensuring smooth execution
  • Determines the general “how” it will be done and secures the cooperation of those who will need to do it, within the division and outside of the division and/or the organization
  • Develops, maintains, and executes department policies that affect other areas
  • Writes appraisals, hires, fires, and disciplines, with management approval

Qualification Requirements:

  • Proven track record of successful performance
  • Leads with integrity and operates with a moral compass
  • Exhibits a strong work ethic and is loyal
  • Has aspirations for future success
  • Commands a professional presence
  • Manages, plans, and executes
  • Drives for results with an appropriate level of urgency
  • Inspires, coaches, and develops others
  • Maximizes relationships, fosters collaboration and builds trust
  • Manages conflict at all levels
  • Communicates effectively – speaks with impact, listens and writes effectively

Did you know?  

  • CRST is one of the largest privately owned trucking companies in the United States. That means you can count on our experience and ongoing commitment to provide the best service to our customers and the best work environment for our employees.  
  • We’re family-owned. We’re dedicated to building on our founder’s legacy to make CRST the transportation solution.  
  • CRST is headquartered in Cedar Rapids, IA. Our midwestern hometown is known for strong values, commitment to our community, and the success of manufacturers and producers here and throughout the country. When we thrive, America thrives!   

Tagged as: Information Technology

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