CRST The Transportation Solution, Inc. is Delivering Promises and Driving Success to Ensure Everyone Has What's Needed to Live and Thrive. Today, more than ever, we are looking for talented individuals who will help us bring this vision to life.

Logistics Coordinator I

CRST ’s Home Solutions NAL division is focused on final-mile home delivery of big and bulky products. Home Solutions works with high-profile retailers to deliver, install, and assemble large items like furniture, exercise equipment, and appliances. This valuable service helps our retail partners meet the needs of the growing home-delivery market.   

Job Summary: A Logistics Coordinator I is responsible for arranging the dispatch process via telephone. They act as a liaison between external customers and contracted motor carrier partners. This position serves as the first point of contact for timely scheduling and delivery of cargo. The Logistics Coordinator I is also accountable for the administrative duties associated with the role including Proof of Delivery (POD)/delivery paperwork collection and auditing, data entry, and file maintenance. 

Essential Duties and Responsibilities:

  • Work closely with customers and motor carrier partners concerning cargo status and/or obtain customer information necessary to complete delivery.
  • Plan routes for received orders using a computerized dispatching system to identify, group, track, and report on cargo.
  • Process changes such as rescheduling, order cancellation, or modification, including all customer communication and follow-up.
  • Act as a liaison between customers, clients, and motor carrier partners.
  • Communicate with motor carrier partners using established guidelines.
  • Effectively manage customer issues and complaints to resolution, as necessary.
  • Ensures daily work assignments are complete, escalating if obstacles present.
  • Timely communication is provided to each internal department to address issues and /or complaints.
  • Manage the day-to-day POD process, including collection and weekly audit of documents.
  • Consistently meets or exceeds the performance goals established for the position in the areas of efficiency, call quality, customer satisfaction, first-call resolution, and attendance.
  • Completes all assigned tasks in a thorough and workmanlike fashion. This includes the timely return of phone calls, emails, and customer, partner, and internal inquiries.
  • Creates a positive and professional work environment and leads by example.
  • Maintain the confidentiality of all company and client information.
  • Other duties as dictated by business needs and assigned by management.


  • Attention to Detail/Quality
  • Computer Skills
  • Customer/Client Focus
  • Problem-Solving/ Reasoning Ability
  • Standard – accountability and dependability; adaptability; communication; ethics and integrity; initiative/innovation; interpersonal skills; motivation; organization sensitivity; safety focus; and teamwork

Schedule: Friday -Tuesday  5:30 a.m. -2:00 p.m. 

Pay: The pay range for this position is $16.00- $18.00 an hour.  A final offer amount is dependent on factors including prior relevant experience, knowledge, and location.  Typically, selected candidates are hired at a rate between the minimum and midpoint of the range.

Physical Demands:

  • While performing the duties of this job, the employee is regularly required to, stand, sit, talk, hear, and use hands and fingers to operate a computer and telephone keyboard.
  • This position requires the ability to occasionally lift office products and supplies, up to fifteen pounds.

Minimum Qualification Requirements:

  • A high school diploma or general education degree (GED) required 
  • One year of  experience in customer service or dispatch

Tagged as: General/Administrative

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