Driver Services Coordinator

CRST The Transportation Solutions, Inc. is looking to add a Driver Services Coordinator to our growing organization in Riverside, CA.

Job Summary: The Driver Services Coordinator is responsible for taking first report calls of accidents and other incidents from drivers and other company personnel, providing those persons with follow-up instructions pursuant to company protocols, recording information about the incident into incident tracking software, and coordinating communications and follow-up with affected employees, contractors, and other departments. 

Shift: Thursday – Monday 8:00 am – 4:30 pm

The pay range for this position is $17.14 – $27.42.  A final offer amount is dependent on factors including prior relevant experience, knowledge, and location.  Typically, selected candidates are hired at a rate between the minimum and midpoint of the range.  

What you will gain: Our internal practices support the development of career paths, and highly value promoting from within the organization.  With various divisions and locations all over the United States, the potential for growth is limitless.  We also offer a competitive compensation package, including paid training, paid time off, and a full benefits package.  This includes medical, vision, dental, and life insurance which all begin after your first 60 days of employment.

Responsibilities:

• Provide Safety Support to employees and independent contractors.
• Take first reports of incidents by phone and record information into incident tracking software.  Obtain and file copies of police reports, photos, and other incident-related documents.
• Coordinate incident responses with other departments and outside agencies, from on-scene claims adjusters, emergency towing services, and HAZMAT Response Teams.
• Communicate with drivers and independent contractors to obtain detailed information concerning incidents and provide action items pursuant to company protocol. Drivers may need guidance to calm down and get the needed information.
• Generate end-of-shift reports and distribute them as directed.
• Perform all front desk duties at the Driver Service Center.
• Validate and process invoices received from utilizing various hotels/taxis.
• Other duties assigned by the department manager in accordance with company needs.

Requirements:

• A high school diploma or GED required
• Computer literate and able to manage multiple screens at once.
• Strong customer service background and attitude.
• Excellent oral and written communication skills.
• Ability to multi-task and stay organized.
• Willingness to work nights, weekends, and holidays preferred.

Did you know?

• CRST is one of the largest privately owned trucking companies in the United States. That means you can count on our experience and ongoing commitment to providing the best service to our customers and the best work environment for our employees. 
• We are family-owned. We are dedicated to building on our founder’s legacy to make CRST the transportation solution. 
• CRST is headquartered in Cedar Rapids, IA but has locations across the nation. Our midwestern hometown is known for its strong values, commitment to our community, and the success of manufacturers and producers here and throughout the country. When we thrive, America thrives!  

Tagged as: Safety