CRST The Transportation Solution, Inc. is Delivering Promises and Driving Success to Ensure Everyone Has What's Needed to Live and Thrive. Today, more than ever, we are looking for talented individuals who will help us bring this vision to life.

Account Manager

Job Summary: An Account Manager’s main role is to work closely with the customer to ensure a positive experience and to maximize our freight opportunities.  The person in this position will work closely with the Principle Accounts Manager in all facets of the customer relationship. 


Essential Duties and Responsibilities

  • Coordinate all aspects of customer freight – understanding shipping needs and service expectations

  • Build long-term relationships with customers

  • Commitment management with the customer

  • Trailer pool responsibility

  • Monitor shipments for successful on-time performance and pro-active communication

  • EDI Management

  • Scorecard tracking and reconciliation

  • Consistent communication with the customer to solicit appropriate freight opportunities

  • Understand data and trends of a customer

  • Spot quotes Adhoc freight for a customer

  • Collaborate with all internal departments to resolve customer/carrier issues

  • Identify growth opportunities with their customers across the entire CRST Enterprise

Critical Skills:

  • Communicates effectively – speaks with impact, listens, and writes effectively

  • Experience in delivering customer-focused solutions based on customer needs

  • Critical thinking and problem-solving skills

  • Excellent time and project management skills.

  • Process improvement recognition

  • Drives for results with an appropriate level of urgency

  • Maximizes relationships, fosters collaboration, and builds trust

  • Close attention to detail while working at a consistent pace


Tagged as: Customer Service

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