CRST The Transportation Solution, Inc. is Delivering Promises and Driving Success to Ensure Everyone Has What's Needed to Live and Thrive. Today, more than ever, we are looking for talented individuals who will help us bring this vision to life.

Account Coordinator – After Hours

CRST is seeking an Account Coordinator – After Hours to join our team in Cedar Rapids!

Job Summary

The Account Coordinator’s main role is to work closely with each customer to identify and solve day-to-day occurrences.

Compensation: Starting pay between $18.75-$20.45 A final offer amount is dependent on factors including prior relevant experience, knowledge, and location.  Typically, selected candidates are hired at a rate between the minimum and midpoint of the range.  For roles that are commission or bonus eligible, your recruiter can share more details regarding the specifics for these positions.

Schedule: Wednesday – Friday and every other Saturday 5:00 pm – 5:00 am

Responsibilities and Duties

  • Tracking and Tracing of a customer’s freight
  • Appointment scheduling
  • Follow up on load plans and dispatches to ensure on-time service
  • Daily handoff of account status to After Hours personnel
  • Customer website management
  • Coordinate re-schedules when needed
  • Internal escalation when needed
  • Monitor shipments for successful on-time performance and proactive communication
  • Consistent communication with the customer to solicit appropriate freight opportunities
  • Be involved with web-based monthly/quarterly reviews with each assigned customer
  • Collaborate with all internal departments to resolve customer/carrier issues

Qualifications and Skills

  • Communicates effectively – speaks with impact, listens, and writes effectively
  • Drives for results with an appropriate level of urgency
  • Maximizes relationships, fosters collaboration, and builds trust
  • Close attention to detail while working at a consistent pace  

Learn more about this career path and apply now! 


Tagged as: Customer Service

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