The Challenge
A major player in the telecommunications sector was installing and upgrading cell towers nationwide. The project required a logistics partner to manage the complex tasks of inventory control, warehousing and equipment delivery. The telecom company was looking to its partner-of-choice to efficiently handle several multi-pronged issues:
- Properly receiving, warehousing and consolidating products from a variety of third-party vendors for deployment to installation sites
- Managing deliveries to challenging locations, often with complex security requirements
- Delicately handling sensitive electronics at every step of the process
- Efficiently de-installing and processing old equipment
Our Solutions
CRST’s Specialized Solutions team tackled the problem with these key steps:
- Inventory management: Consolidated materials from multiple vendors, improving tracking within the client’s system and reducing supply chain delays and errors.
- Credentialing and security: Worked with the customer clearance requirements and building management firms to ensure strict security vetting and access compliance.
- On-site delivery coordination: Managed logistics for field and high-rise installations by coordinating direct deliveries to remote installers to provide uninterrupted service.
- De-installation and reverse logistics: Handled equipment removal and reverse logistics, maintaining accurate inventory for future use.
- Handling delicate equipment: Used specialized techniques to safely deliver fragile fiber optics and cellular components, damage-free.
“CRST’s Specialized Solutions team is consistently responsive and communicative with me and the market team, and coordinates accordingly with the warehouses supporting this market. I greatly appreciate their flexibility and bringing light to issues as soon as they are aware.”
– Account Supply Manager
The Results
CRST’s Specialized Solutions team delivered a comprehensive logistics solution that significantly benefited the client:
- Improved efficiency: Streamlined inventory management and coordination between vendors and installers, reducing project timelines.
- Fewer delays: Expertise in managing logistical complexities minimized delays related to security or access issues.
- Cost savings: Decreased handling errors, improved delivery times and efficiently managing both new installations and de-installations for reduced costs.
- Higher customer satisfaction: Timely delivery and careful management of sensitive equipment resulted in positive feedback from the client and their end-users, fostering long-term partnership growth
A Proven Logistics Leader
CRST’s Specialized Solutions team played a pivotal role in enhancing logistical operations for this leading telecom company. By maintaining the highest standards of service and operational excellence, we ensured smooth telecom infrastructure operations, meeting the client’s goals and paving the way for a successful partnership.
Ready to work with CRST?
For nearly 70 years, CRST has provided solutions to keep America’s supply chain moving. Through unmatched service, an attention to detail and a focus on delivering on our promises, we’ll do the same for you and your team.
Learn how CRST can support your business. Talk with an expert today: CRST Specialized Solutions
