Describe your business and what your focus is:
Avampato’s business, established in 1973 by his father and with Avampato joining in 1991, focuses on delivering exceptional trucking solutions and customer service. With over 50 years of experience and a strong emphasis on building relationships, Avampato leverages his deep industry knowledge to offer effective solutions and competitive rates for drivers and customers.
How many employees does your company have?
Tom currently runs the business with a small team of about 10 employees. In addition to his core team, Avampato also coaches and offers advice to many others, sharing his expertise throughout the industry.
What is one tip you would share with a new agent to help them get up and running?
“Focus on building strong relationships and solving problems creatively. Understand your customers’ needs and use your resources effectively to provide the best solutions.”
“Focus on building strong relationships and solving problems creatively. Understand your customers’ needs and use your resources effectively to provide the best solutions.” Don’t be afraid to ask for help. There are enough people that you can get an answer to any question. We are a spaghetti network.
What’s one area you need help with to drive growth for your business?
“To drive further growth, I need support in scaling up my team. Additional skilled staff will be crucial to managing increased business and maintaining high levels of service.”
What makes your business special? What’s an interesting fact about your business most people don’t know?
“What makes my business special is the emphasis on personal relationships and exceptional customer service. Leveraging my industry knowledge to excel in my current role.”
Why did you choose to partner with CRST?
“I chose to partner with CRST because of their exceptional customer service and advanced technology.”
“I chose to partner with CRST because of their exceptional customer service and advanced technology. CRST provides the resources and support needed to efficiently book and track loads, making the process easier and more effective. Their extensive network and high retention rate demonstrate their commitment to valuing and supporting their agents.”
