A steady and supportive work environment
In a corporate fleet maintenance shop, the environment is often described as “steady and supportive” says Jimmy Ogle, senior maintenance manager at CRST, puts it simply:
Technicians enjoy consistent, repeated tasks throughout the week, fostering a predictable workflow. Teamwork plays a crucial role, too – managers promote a “one team” mindset by encouraging group breaks and celebrations. This camaraderie helps create a supportive atmosphere where everyone feels valued.
Putting safety first, every day
At CRST, safety is at the core of everything we do. Mike Ferguson, Director of Maintenance at CRST, emphasizes:
“Our safety culture is all about leaning into it and making it a part of everything we do, every single day. It’s a commitment to continuous improvement, where everyone – at every level of the organization – plays a key role in building and maintaining a safe workplace.”
Technicians can encounter potential hazards, from sharp tools to heavy equipment. Weekly safety meetings, cleanliness, and organization aim to minimize risks and help ensure everyone goes home safe and sound. At CRST, safety milestones are celebrated with rewards, reinforcing a culture of accountability and pride.
“Our safety culture is all about leaning into it and making it a part of everything we do, every single day.”
A typical day in a fleet maintenance shop
Wondering what a day looks like for a diesel technician? Here’s a snapshot:
1. Clock in and get assignments from the shop foreman
Begin with essential inspections like:
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- Checking tire pressure
- Inspecting brakes, lights and other DOT-required items
- Ensuring vehicles are safe and road-ready
2. Get started with inspections
3. Move on to repairs
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- Repairs typically take up about 60% of the day. From routine maintenance to complex diagnostics, technicians use advanced tools and software to get the job done right.
“A tractor tech’s best friend is the computer,” says Jimmy Ogle.
4. Handle documentation
Keeping track of documentation is a key part of a technician’s day. This includes recording repairs, updating logs and ensuring compliance. Accurate records help keep the shop – and fleet – running smoothly.
5. Other work that needs to be done
While close coordination with the shop manager is essential, part of success in a fleet maintenance shop is identifying problems and using your own drive and determination to tackle them with solutions. “You’ve got to have a lot of motivation to do this job,” Ogle says. “You go fix it – you’ve got to be self-motivated.”
Career growth and development opportunities
Fleet maintenance shops offer clear paths for career advancement. Whether you’re starting as an apprentice or looking to move into leadership, there’s room to grow.
- Training programs: At CRST, technicians benefit from internal certifications and factory training, like Freightliner programs.
- Leadership tracks: Technicians can advance to roles like shop foreman, service writer or senior manager. Grant Thomas, for example, started as a Tech 1 and worked his way up to a top position.
Mike Ferguson, highlights a standout success story:
“Grant Thomas started as a Tech 1 and worked his way up through the different stages, including service, router, foreman, service manager and now senior service manager. He’s a shining example of someone who worked hard, had a great attitude, and translated that into one of the highest positions in our maintenance organization.”
This kind of career progression shows that with dedication and a willingness to learn, the opportunities for growth are endless.
Key skills for success in a fleet maintenance shop
To thrive as a diesel technician, you’ll need a mix of technical skills and personal qualities:
- Technical adaptability: Comfort with diagnostics, computers and evolving technologies
- Teamwork: A positive attitude and clear communication with colleagues
- Self-motivation: The drive to tackle tasks independently
- Certifications and experience: Investing in your education and earning certifications can set you apart
Mike Ferguson emphasizes the competitive edge provided by CRST’s approach.
“We invest in our technicians’ career growth because we recognize their value,” he explains. CRST offers training that goes above and beyond what other companies provide, equipping technicians with both the certifications and experience needed to grow in their careers. “We foster an environment that acknowledges their contributions to the success of the fleet and maintenance team, while actively encouraging every opportunity for them to improve their skill set.”
“We invest in our technicians’ career growth because we recognize their value.”
Build your future in a fleet maintenance shop
A fleet maintenance shop can provide a balanced, supportive environment for diesel technicians. With steady work, growth opportunities and a focus on safety and teamwork, you have a chance to build a fulfilling career.
Ready to take the next step? Explore our diesel technician career opportunities and see how you can join a team that values your skills and dedication.
